PENGEMBANGAN GENERAL KEY PERFORMANCE INDICATORS UNTUK PENINGKATAN KINERJA PLATO FOUNDATION

Abstract

ABSTRACT - This study aims to develop a checklist into a general Key
Performance Indicator for improving the performance of the Plato
Foundation. The Performance Prism method is considered appropriate to
be used as an approach to measuring the performance of non-profit
organization stakeholders such as employees, donors, volunteers,
organizational partners, and clients. The results of this study are a series
of KPIs with a total of 45 KPIs based on the prism performance method.
The 45 KPIs are divided into 5 Stakeholder Satisfaction KPIs, 5 Strategic
KPIs, 5 Process KPIs, 5 Capability KPIs, and 5 Stakeholder Contribution
KPIs for each stakeholder.
Keywords: Key Performance Indicators, Performance Prism, Plato
Foundation