Pengaruh Role Overload, Role Conflict dan Role Ambiguity terhadap Kinerja Karyawan dengan Dukungan Sosial sebagai Moderating Variabel pada Karyawan PT Y di Surabaya

Abstract

ABSTRACT. This study aims to determine the level of job stress among
production employees in a manufacturing company, to measure the level of
employee performance, and test the effect of work stress of Role Overload,
Role Conflict and Role ambiguty on employee performance. Then this study
examined the role of moderation from social support (from supervisors and
coworkers) about the relationship mentioned above. This research is a
quantitative study using a questionnaire. All data were collected through a
survey and filled by 50 production workers in a manufacturing company in
Surabaya. The sampling method suitable for this study. PLS method is used
for statistical data analysis. The results showed a significant negative
relationship between role overload and performance, a non-significant
negative relationship between role conflict and performance, a negative
relationship between role ambiguity and performance. Support from
coworkers and superiors has a significant moderating effect on role
overload and role ambiguity.
Key word: Role Overload, Role Conflict, Role Ambiguity, Job Performance,
Social Support.