Kualitas Manajemen Pelayanan SIM Oleh Satuan Fungsi Lalu Lintas Polres Kota Malang Jawa Timur

Abstract

administrative procedure judged good by the public, this is
supported by the flowchart of the types and terms of service provision
in Polresta Malang SIM that can facilitate the community. But the rate
of these procedures are too complicated. Complexity of service
systems can be seen from the many requirements needed in one type
of service. To match between the fees paid by the specified fee, the
community is still assessing the cost paid too tinggi.Jaminan include
knowledge and courtesy of employees and its ability to give
confidence to the community. These variables include employees who
are competent Polresta Malang, employee attitude, patience and
friendliness of employees, and employee behavior that may cause the
trust to the public. With competent employees in the field assures the
public that their complaints can be quickly overcome and get a
settlement. As for good behavior, patience and kind of employees
Malang Polresta able to give a sense of comfort and trust to the people
of the problem at hand. In addition, people judge whether the
employee attitude that reflects the professionalism and courtesy.
Employees who reflect the attitude of professionalism and politeness
can provide assurance to the public that the issue had to be resolved.
Keywords: Quality, Service